Thank you for choosing sanhetimemachine.com! We are committed to providing you with excellent products and services. If you are not satisfied with your purchase, our refund policy is designed to ensure that your shopping experience is as smooth as possible.
Refund Terms
Refund Request Period
You can request a refund within 7 days of receiving the product. Requests after this period will not be accepted.
Return Conditions
Products must be unused, in original condition, with all tags and packaging included.
Certain items cannot be returned or exchanged once opened.
Refund Process
When requesting a refund, please contact customer service via email and provide your order number and the reason for the refund.
Customer service will respond to your request within 24-48 hours with a return address and further instructions.
Return Shipping Costs
Return shipping costs are borne by the customer unless there is a quality problem with the product or the wrong item was sent.
It is recommended to use a trackable mailing method to ensure that we can receive the returned item.
Refund Processing
Once the returned item has been inspected and confirmed to meet the return criteria, we will process the refund within 5-10 business days and refund the refund to the original payment method.
Cancelling an Order
If you wish to cancel an order that has not yet been shipped, please contact our customer service as soon as possible. Once the item has been shipped, you will need to follow the normal return process.
Exchange Policy
If you need to exchange an item, please apply for a refund according to the refund process and re-purchase the required item when placing the order.
Contact Us
If you have any questions during the refund process, please feel free to contact our customer service team. We will be happy to help you.
Thank you for your support of sanhetimemachine.com!